Thank you for visiting PROJECT: VetRelief (the “Site” or “we/us/our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information obtained through the Site, mobile applications, event registration systems, donation platforms, and any other services we operate (collectively, our “Services”).
By using our Services, you consent to the collection and use of information as described in this policy.
What Information We Collect
Information You Provide Directly
We collect information you voluntarily submit in connection with our Services, including:
- Contact information: name, mailing address, email address, phone number
- Demographic information: age range, ZIP code, household size
- Veteran/military status: service details, discharge status, branch of service
- Application information: eligibility responses, documentation, financial information
- Donations: payment method, billing address, contribution amount
- Communication preferences: newsletter sign-ups, updates, alerts
Automatically Collected Information
When you access our Services, we may automatically collect:
- Device information: IP address, browser type, operating system
- Usage data: pages visited, links clicked, time spent, referring URLs
- Cookies and tracking technologies: to enhance functionality and analyze trends
How We Use Your Information
We use information we collect to:
- Provide, operate, and maintain our Services
- Process and manage financial assistance applications
- Process and acknowledge donations and contributions
- Communicate with you, including responding to inquiries and sending updates
- Improve the usability and performance of our Services
- Comply with legal obligations and enforce our Terms of Use
- Prevent abuse and ensure program integrity
Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information with:
- Service providers (payment processors, consultants, hosting providers) who assist us in operating the Services
- Trusted partners when necessary to provide requested services (e.g., verification of eligibility), with appropriate safeguards
- Legal authorities when required by law or to protect legal rights
- Aggregated or anonymized data for reporting or improvement of services
Donation and Financial Information
When you make a donation, payment information (such as credit card numbers) is processed securely by our third-party payment processors. We do not store full credit card numbers on our servers.
Your contribution information will be used to process donations, issue tax receipts, and provide related donor services.
Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Remember your preferences
- Enable certain functionalities
- Analyze trends and usage
- Deliver targeted content (when you consent)
You may control or disable cookies through your browser settings; however, disabling certain cookies may affect your ability to use parts of the Services.
Your Choices
Communication Preferences
You may opt out of marketing communications (email or text) at any time by following the unsubscribe instructions in the message or contacting us at [insert contact email].
Access and Correction
You may request access to, correction of, or deletion of your personal information by contacting us.
Depending on your jurisdiction, you may have additional rights under local privacy laws (e.g., GDPR or CCPA).
Security
We implement administrative, technical, and physical safeguards designed to protect personal information. While we use reasonable security measures, no method of transmission or storage is 100% secure.
Children’s Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.
Links to Other Websites
Our Services may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.
Changes to This Privacy Policy
We may update this policy from time to time. We will post the updated policy with a revised “Effective Date.” Continued use of our Services after revisions constitutes acceptance of the updated terms.
Contact Us
If you have any questions about this Privacy Policy or your information, please contact:
PROJECT: VetRelief
PO Box 547859
Orlando, FL 32854
Phone: 800-393-3378